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Essential Reading: - Terms and Booking Conditions

It is important to us to maintain a good relationship with you and our partners (your landlords). In order to avoid misunderstandings, we find it in everyone's best interest to have clearly stated conditions under which we do business. These conditions are outlined below. If, despite our efforts at clarity, a misunderstanding should arise, we will do our best to clarify it with you in a friendly manner.
1.OUR AGREEMENT
We sign the rental contract in the name of the individual owner in our capacity as agent. Booking must be written, using the printed out application form. We will only accept telephone and fax bookings with the expectation that the original written application is to follow. The contract will become legally binding when you receive the Confirmation of Booking from us. Written, printed, or mathematical mistakes on our part are not to be considered binding. After receipt of the Confirmation of Booking, please transfer 50% of the agreed price immediately as a down payment. The remainder of the sum is to be paid in full at the latest 60 days in advance of your trip without an additional reminder. For reservations made shortly before the trip is to take place, it is expected that the entire sum be paid immediately.
You will receive your travel documents from us along with the Confirmation of Booking / invoice.
2. YOUR HOLIDAY PRICE
Unless otherwise stated, prices for the rentals are quoted in Euros (€) per week, from Saturday to Saturday, and include gas, water, electricity, linens and final cleaning.
In certain situations it may be possible to arrange different arrival and departure days if agreed upon in advance. Additional costs such as heating costs, firewood, sauna, etc. are generally paid to the landlord directly. Some of the owners require a security deposit. Whenever this is the case, we will make it clear in the Confirmation of Booking.

We reserve the right to revise prices up until the Confirmation of Booking is made. These may be a result of inaccuracies, printing mistakes, or increases in apartment prices put into effect by the landlords. In such instances, you will, of course, be free to refuse the new price or change your reservation.
3. NUMBER OF PERSONS
The maximum number of persons given by us in the Confirmation of Booking includes children and adults and is not to be exceeded under any circumstances. This also holds true for short-term accommodations for additional persons in the house, garden or property. In certain instances it is possible to change the maximum number of persons permitted if discussed in advance.
4. ARRIVAL AND DEPARTURE
Please arrive at your vacation home between 4 PM and 8 PM if at all possible, as we cannot guarantee that someone will be available at other times to check you in. If there is some reason that you may only arrive at another time, please let us know in advance so we may make other arrangements. You may also contact the landlord directly if the number is known to you.
All properties need to be vacated is between 8:00 am and 11:00 am.
5. PROPRTY MAINTAINANCE
Please treat your vacation home and its furnishings with respect. When you leave, please leave them clean. The renter is responsible for damages caused by him/her and the other occupants. Any damages must be reported and paid for prior to departure. If you gave a security deposit, any damages will be deducted from it. If there are no damages, you will receive the entire security deposit prior to departure.
6. IF YOU WANT TO CANCEL
If you want to cancel your booking after we have accepted it, the person who made the booking must send instructions to us. We will ask you to pay cancellation charges on the scale shown below. These charges reflect our estimated loss as a result of dealing with your booking to the point of cancellation and any other loses we may have to pay. You may be able to make a claim under your travel insurance policy if your cancellation falls within the term of the policy.

Period before you leave in which we receive written notice Amount of cancellation charge shown as a percentage of the total

Houses and apartments
90 DAYS + 30%
89 – 60 Days 50%
59 – 30 Days 70%
29 Days or Less 95%

Rooms and Hotels
70 DAYS + 30%
69 – 50 Days 50%
49 – 30 Days 70%
29 Days or Less 90%

This does not affect your right as a consumer to proof of minor loss.
7. IF YOU HAVE A PROBLEM
Most of the vacation houses and apartments are taken care of by the owners themselves. If there is a problem, please contact the owner or the party responsible for check-in and checkout. If, despite this, a resolution to the problem is not possible, please contact us immediately:

Terre Vitae
K. Stepputat
Schubertstr. 16
79104 Freiburg, Germany
Phone 0049-761-29 26 23 0

We will do our utmost to come up with a solution as soon as possible.

Please be aware that damage claims are not possible if the stated conditions were not met. Complaints made only after vacating the apartment will not be considered.

Should deficiencies become apparent, or if service cannot be provided according to the conditions of the contract for other reasons, we promise to do our best to remedy the situation, especially by providing alternate accommodation; this only holds true for problems reported immediately. Substitutions are only permitted to be refused for an important, recognizable, objective reason.
8. MISCELLANEOUS
The vacation houses and apartments in Umbria or Tuscany we have to offer are usually renovated farmhouses. The houses are privately owned and furnished according to the tastes of the individual owners. Furnishings, kitchen utensils, and the quality of beds in some cases may not measure up to the expectation of quality in your home country. Even an equal price does not necessarily guarantee equal furnishings and quality. The distances given are approximate. Some driveways are in poor condition.

When one lives among nature, it is possible to be visited from time to time by small animals that belong to an intact environment. Often grass on a
natural piece of property is not mowed and may be quite high. Houses surrounded by fields can count on agricultural work being carried out at certain times of year. It is not possible for us to give absolute guarantees about the quality of the waters and sunbathing beaches, as the condition may change may often change, also according to the season. It is possible that water and electricity service may be interrupted, especially in the summer. As these and similar situations are typical in southern countries, we are not liable for them and will not give refunds requested with this as their basis.
9. FOREIGN OFFICE TRAVEL ADVICE
The foreign and Commonwealth Travel Advice unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards or on the internet under the address www.fco.gov.uk/. Alternatively you can contact ABTA Information department on 0901 201 5050. (Calls charged at 50p/ minute)
10. PERSONAL SAFTEY
Take sensible precautions when you visit any area as a holiday destination. Do not walk in unlit areas at night and avoid wearing or carrying valuable items.
Respect flag systems on beaches. Part of the fun of been on holiday is experiencing a different way of life. This may expose you to different hygiene and safety standards than you are used to at home. The villas and apartments featured meet local health and safety standards, and we use leading UK advisors.
Don’t be an Accidental Tourist!!! Read advice on food, fire safety, the use of pools and balconies, children’s safety and other topics.
11. HEALTH MATTERS
General standards of hygiene and safety in other countries may differ from those in the UK. You should therefore exercise greater care, particularly with your choice of food and drink. At the time of this publication no compulsory vaccinations or other health precautions were required for British citizens visiting Italy.
Health facilities and risks of disease vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the Department of Health free leaflet Health Advice for travellers (available from 0800 555 777). Your general practitioner or a specialist travel clinic or MASTA (Medical Advisory Services for Travellers Abroad) On 0208 994 9874 Mon-Fri between 6pm –8pm.

The invalidity of single elements of the contract or of the rental conditions does not mean the invalidity of the contract as a whole.

Freiburg im Breisgau, 31 Oct 2003
terrevitae | erwinstrasse 10 | d 79102 freiburg | t +49 (0)761 292 62 30 | info@terrevitae.de